Refund and Returns Policy
At Minas Emporium, we strive to provide the best products and services. If you are not entirely satisfied with your purchase, we’re here to help. Please read our refund and returns policy carefully to understand your rights and options.
1. Returns
You have 7 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. Non-Returnable Items
Several types of goods are exempt from being returned:
- Perishable goods such as food, flowers, newspapers, or magazines.
- Some health and personal care items.
Please ensure that you have reviewed the list of non-returnable items before making a purchase.
3. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. The time it takes for you to receive the refund may vary depending on your payment provider’s policies.
4. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at contact@minasemporium.com.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@minasemporium.com and send your item to:
Minas Emporium
2555 Delk Road
Marietta, GA 30067
6. Shipping
To return your product, you should mail your product to:
Minas Emporium
2555 Delk Road
Marietta, GA 30067
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
7. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
- By email: contact@minasemporium.com
- By visiting this page on our website: www.minasemporium.com
- By phone number: (770) 818-9900
- By mail: 2555 Delk Road, Marietta, GA 30067
